Customer Advocacy
The Customer Advocacy department represents you, the customer, here at LogicVision. Our team has a direct mission to accelerate customer success through delivering training, listening to customers and addressing issues quickly. Customer Advocacy defines the success of its mission by reducing the time it takes our customers to implement LogicVision technology. We do this by proactively mitigating and responding to issues and concerns in a timely manner.
Customer satisfaction is an essential component of LogicVision's corporate culture, as evidenced by our Mission Statement:
"LogicVision provides leading-edge solutions to maximize the yield and economic life of semiconductors throughout the supply chain, by leveraging the power of embedded technology. Customer satisfaction, profitable growth, teamwork, and a quality work environment form the cornerstone of all we do."
Customer Advocacy focuses on ensuring quality, value and support to LogicVision's customers. We accept the responsibility to make sure our customers, wherever they are around the globe, are satisfied.
Because of this commitment to Customer Advocacy, LogicVision has the systems in place to provide immediate assistance to our customers when issues arise with LogicVision products.
The Customer Advocacy organization's key members are listed below with contact information. Please call upon us so we can promptly address your issues.
Frederick Heslet - fheslet@logicvison.com
Bruce Jaffe - bjaffe@logicvision.com